If you have an ecommerce business or are trying to set up one then you might be a little confused about the responsibilities that need to be delegated. It is not always possible for someone to know every tit-bits of the business skills at the very beginning. Hence, many ecommerce business owners hire a freelancer or agency to outsource their ecommerce management tasks expertly. There are pros and cons with the decision, however, if judged acutely, you have every chance to be in profit if you outsource your ecommerce business to a really skilled and professional freelancer.
Let us discuss a few points and see if we are thinking in the right way:
1. Speciality expertise is available
Ecommerce expertise needs abilities in multiple sectors. If you want to outsource the whole responsibilities of the store, you have to find someone who knows almost everything about it. The help you require may be in the segments of winning product research, supplier research, store management, product listing & pricing, customer support, shipping management & SEO. A person with prior work experience in the aforementioned fields is required at the primary level in order to outsource. You must hire individual specialists for all of the specialized work for your store.
It will be an advantage for you to outsource these tasks to a freelancer as you will not have enough experience of all these at the beginner’s level. It will be cost competitive, supportive, and manageable.
2. Research ability
Freelancers usually have better web research ability than a newcomer. Their efficiency comes from different types of research projects that they have done before. Product, supplier, dropshipper, shipper, keywords, images, SEO sites for blogs, articles and image submissions – all these and more research is required for your ecommerce store management. It is preferable to hire a freelancer and outsource your work if you want your results within a specific course of time.
3. Knowledge factor
Freelancers bring a practical knowledge base with their work. It is always trustworthy to rely on their knowledge as it is derived from their working experience. If you have started a new ecommerce business it is always reliable to bank on your freelancer in different technical aspects of business parameters.
4. Global time zone factor
In the case of outsourcing, you have to find freelancers ready to work in your preferred time zone. If they are professional enough to work with you in your time zone and during your “daytime” then you can put your head into more developmental things by sharing tasks with your freelancer. This is an incredible advantage for you to have someone work at your time at a competitive rate from any part of the world.
5. Customer support expertise
Customer service is a highly specialized profession. If you hire a quality resource as your customer support executive, they will manage your customer’s anger, grief, agony while adhering to your policies at the same time. A good quality customer support representative can turn a query into a sale by simply chatting or talking. If you hire someone from India for the American or European market, the cost will also not be that high. So, please make it a specialized task and hire a special person for it.
6. Language expertise
Don't stress about the communication, try to outsource your project to a person with clear pronunciation. Someone without any local accent or MTI would be ideal for this job. Customer service representatives who can communicate clearly and accurately understand cultural norms. They also increase customer trust and give your company a distinct advantage over rivals who cannot. Make sure they have experience communicating in both written and verbal forms on a daily basis using Standard English before you hire them.
7. Maximum availability
Ecommerce is a business with a requirement of maximum involvement, maybe at odd times even. If you outsource the job to a freelancer in developing countries, you can find them available even during out-of-the-schedule times according to requirements. This is an additional service that freelancers are ready to provide which may not be possible with regular workers always. Moreover, you don’t need to have an office infrastructure and routine in-house attendance for this.
8. Less expensive
Freelancers, if the job is outsourced, are less expensive than regular workers in developed countries. The wage distribution between developing nations and western developed countries also differs significantly. Another factor in this is the distinction between economic value and currency exchange value. Remember, every $1 paid from the USA stands as almost Rs.80 in India. If you outsource to India and pay $5 per hour it will be cost-effective enough where as you have to pay at least $20-25 per hour to an American.
9. Dedication and accountability
Regularity in work with professional expertise is needed in eCommerce to flourish the business. You will most often find the highest level of commitment and an accountable mindset if the job is outsourced to a developing nation. If you can enroll a freelance associate for your outsourcing job, you will definitely be profitable from this side.
After a discussion, we may have reached a point where you can consider that is profitable to hire a freelancer and cash on business aspects by outsourcing to them. There is just another addition that I must include. Always check the person with his profile, and work history in detail before you hand over your business. It is always recommended to test the qualities required in the person so that your business would go to a safe, profit-making hand.
Happy Business!
