Did You Know?
Good customer support is a game-changer in the world of e-commerce. It goes beyond mere assistance—it builds trust, loyalty, and customer advocacy. According to a recent study, 89% of consumers have transitioned to a rival company following a negative customer support experience. On the flip side, exceptional support leads to higher customer satisfaction, repeat purchases, and positive word-of-mouth. By investing in quality customer support, e-commerce businesses can create meaningful connections, stand out from the competition, and foster long-term success.
